Warranty

ProductWarranty
Symmetry2 years onsite warranty
Elon 12 years onsite warranty
Elon 22 years onsite warranty
Lucid Single2 years onsite warranty
Lucid Twin2 years onsite warranty
Lucid Round2 years onsite warranty
Chaser2 years onsite warranty
Halcyon LED strip2 years onsite warranty
Lego-S2 years onsite warranty
Lego-M2 years onsite warranty
Lego-L2 years onsite warranty
Brixton Bulb1 year carry in warranty
Included Service / CoverageOnsite WarrantyCarry In Warranty
LED failureYesYes
Driver failureYesYes
Mechanical failureYesYes
Failure caused by improper handling / installation by VIO, or 3rd party installers arranged by VIOYesYes
Failure caused by improper handling / installation by user and/or installers arranged by userNoNo
Lighting troubleshooting by phone / emailYesYes
Onsite lighting troubleshootingYes*No
Software / network connectivity related troubleshooting by phone / emailYesYes
Onsite software / network connectivity related troubleshootingNoNo

*S$60 transportation fee applies if it is found that the cause of the problem is due to the improper handling / installation by user and / or installers arranged by user.