Warranty

ProductWarranty
Symmetry3 years onsite warranty
Elon 13 years onsite warranty
Elon 23 years onsite warranty
Lucid Single3 years onsite warranty
Lucid Twin3 years onsite warranty
Lucid Round3 years onsite warranty
Chaser3 years onsite warranty
Halcyon LED strip3 years onsite warranty
Lego-S3 years onsite warranty
Lego-M3 years onsite warranty
Lego-L3 years onsite warranty
Brixton Bulb2 years carry in warranty
Included Service / CoverageOnsite WarrantyCarry In Warranty
LED failureYesYes
Driver failureYesYes
Mechanical failureYesYes
Failure caused by improper handling / installation by VIO, or 3rd party installers arranged by VIOYesYes
Failure caused by improper handling / installation by user and/or installers arranged by userNoNo
Lighting troubleshooting by phone / emailYesYes
Onsite lighting troubleshootingYes*No
Software / network connectivity related troubleshooting by phone / emailYesYes
Onsite software / network connectivity related troubleshootingNoNo

*S$60 transportation fee applies if it is found that the cause of the problem is due to the improper handling / installation by user and / or installers arranged by user.